Privacy policy
Last updated: March 28, 2026
At Home Upgrade Source (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, place an order, or contact us.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information, depending on how you interact with our website and services:
Contact Information
This may include your name, email address, phone number, billing address, and shipping address.
Payment Information
When you make a purchase, payment-related information may be collected, such as billing details, transaction details, payment confirmations, and other information needed to process your payment securely.
Account Information
If you create an account, we may collect information such as your login credentials, account preferences, and saved settings.
Order and Transaction Information
We may collect information about the products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history.
Communications
If you contact us by email, contact form, chat, or phone, we may collect the information you share in those communications.
Device and Usage Information
We may automatically collect certain technical information such as your IP address, browser type, device type, operating system, referring pages, and information about how you browse and interact with our website.
2. How We Collect Information
We may collect your personal information in the following ways:
- Directly from you when you place an order, create an account, subscribe to emails, fill out a form, or contact us.
- Automatically through cookies, analytics tools, and similar technologies when you use our website.
- From service providers that help us operate our store, process payments, fulfill orders, deliver products, or analyze website activity.
- From third parties or partners when permitted by law.
3. How We Use Your Information
We use your personal information for legitimate business purposes, including to:
- process and fulfill your orders;
- provide customer service and respond to inquiries;
- send order confirmations, shipping updates, and service-related messages;
- improve our website, product offerings, and customer experience;
- personalize your shopping experience;
- detect and prevent fraud, abuse, or unauthorized activity;
- comply with legal obligations;
- send promotional emails or marketing communications, where allowed by law.
4. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to improve website functionality, analyze traffic, remember your preferences, and support advertising and remarketing efforts.
These technologies may help us understand how visitors use our site and may allow us or our partners to display more relevant advertising.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. How We Share Your Information
We do not sell your personal information in the ordinary sense. However, we may share your information with trusted third parties when necessary to operate our business and provide our services, including:
- e-commerce platform providers, including Shopify, which powers our store;
- payment processors to securely process payments;
- shipping carriers and fulfillment partners to deliver your orders;
- technology and support providers such as hosting, analytics, fraud prevention, and customer service tools;
- marketing and advertising partners to help us promote our business and reach potential customers;
- legal or regulatory authorities when required by law or to protect our rights, customers, or business.
We may also share information in connection with a business transfer, merger, acquisition, or sale of assets.
6. Shopify and Third-Party Services
Our store may be hosted on Shopify, which helps us operate our website and process transactions. As a result, some of your information may be collected, processed, or stored by Shopify and its service providers in accordance with their own privacy practices.
We may also use third-party apps, tools, and integrations to support order management, analytics, advertising, reviews, customer support, and other store operations. These third parties may process personal information only as needed to perform their services.
7. Marketing Communications
If you subscribe to our emails or otherwise opt in, we may send you promotional messages about products, offers, updates, or news. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Even if you opt out of marketing emails, we may still send you non-promotional communications related to your orders, account, or customer service requests.
8. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
You should also take precautions to protect your own account information and avoid sharing sensitive login credentials.
9. Data Retention
We retain your personal information only as long as necessary to:
- provide our services;
- fulfill orders and transactions;
- comply with legal, tax, accounting, or reporting obligations;
- resolve disputes; and
- enforce our agreements and policies.
When we no longer need your information, we will delete it or securely store it as required by law.
10. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- request access to the information we hold about you;
- request correction of inaccurate information;
- request deletion of your personal information;
- request a copy of your information;
- opt out of certain marketing or targeted advertising activities.
To exercise any applicable rights, please contact us through our website’s contact page or customer support channels. We may need to verify your identity before processing your request.
11. Do Not Track and Global Privacy Signals
Some browsers may offer “Do Not Track” settings or privacy preference signals. Because there is no universally accepted standard for many of these signals, our website may not respond to all such requests in the same way.
Where required by law, we will honor applicable privacy choices and opt-out requests.
12. Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can review and delete it if appropriate.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
14. International Data Transfers
Your information may be processed or stored in countries other than your own, including by our service providers or platform partners. Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or data practices. Any updates will be posted on this page with a revised “Last updated” date.
Contact Us:
Store Name: Home Upgrade Source
Business Registration Name: HOME UPGRADE SOURCE LLC
Business Address: 304 S. Jones Blvd Las Vegas, NV 89107, United States
Email: Support@Homeupgradesource.com
Phone Number: +1 (805) 251-9209
Customer Support Hours: 9:00 am to 6:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Standard Time (New York)